Refund policy

Last updated: October 30, 2026

At BM Wrist Store, we want you to be happy with your watch. If something isn’t right, you can request a return or exchange within 3 days of delivery, as described below.

Returns

You can request a return within 3 days of receiving your order. After 3 days, we are unable to accept return requests, except where applicable law requires otherwise.

To be eligible for a return, the item must be:

  • Unworn and unused, in the same condition you received it
  • In its original packaging, including the box and all accessories, tags, and protective films
  • Free from scratches, dents, or any damage caused after delivery

We may reduce your refund or decline the return if the item has been worn, used, damaged, or handled more than necessary.

How to Start a Return

  1. Contact us within 3 days of delivery on WhatsApp (+92 325 8084585) or by email at meharbilalbilal881@gmail.com.
  2. Share your order number and the reason for the return.
  3. Wait for our confirmation and return instructions. Please do not send the item back before contacting us.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Wrong Items

Please inspect your parcel when it arrives, preferably in front of the delivery person, and contact us immediately and within 3 days of delivery if your item is defective, damaged, or incorrect. Please share clear photos or a video of the item and the packaging to help us resolve it quickly.

If the item is confirmed to be defective, damaged, or not what you ordered, we will cover the return shipping cost and offer you a replacement or a refund.

Exceptions and Non-Returnable Items

Some items may not be eligible for return, as stated on the product listing or website at the time of purchase. Items that show signs of wear, use, or damage after delivery are not eligible for return. Contact us if you have questions about whether a specific item can be returned.

Exchanges

If you would like to exchange your watch for a different one, contact us within 3 days of delivery, before sending the item back. Exchanges are subject to stock availability and the same condition requirements as returns.

Order Cancellations & Advance Payment

We take an advance online payment of Rs. 200 to confirm each order. If you cancel your order before it ships, please contact us as soon as possible and we will review your advance payment for a refund to your original payment method. Once your order has shipped, cancellations are subject to our team’s approval.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. For Cash on Delivery orders, refunds will be sent through JazzCash, Easypaisa, or bank transfer, as agreed with you. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time after it was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us:

You can also use the details in our contact information policy.